UGREEN NAS APP Center Appeal Procedures

I. Appeal materials

If you, as a developer, receive a notice from UGREEN regarding an app violation, we suggest that you first carefully read the notice, check whether your app has any violation, and proactively make corrections to restore the app to normal status.

If you disagree with UGREEN's decision, you may submit your appeal materials by replying to the designated email within 7 working days of receiving the notice. If you fail to submit your appeal materials within the specified period, we will consider that you accept UGREEN's decision.

Email template:

Email subject: app violation appeal and app name

E-mail content:

• Name of the appealed application
• UGREEN's verification and handling notice (attach the file as an email attachment, if any)
• Appeal explanation
• Supporting documents (attach the files to the email)
• Contact email address: the email address to receive the appeal result

Please note that the appeal materials you provide may be forwarded to the complainant or relevant parties in accordance with applicable laws. To protect your information security, you may anonymize or redact sensitive information as needed.

II. Examples of common supporting documents

Depending on the type of violation, developers may submit the following materials:

Violation type	Examples of supporting materials
App quality	Description of issue reproduction, defect cause analysis, and repair plans Test reports for the new version, stability test records, and performance optimization description Crash logs, exception monitoring data, and version update notes Demonstration materials showing that the app is fully functional and runs normally Clarifications of the alleged quality issue and rectification proof
Fraud and false advertising	Documentation of functions, product prototypes, or function demonstration videos Design description and source of promotional materials Page screenshots and process description of charging mechanism, subscription rules, and refund policy Clarifications of the alleged false advertising content and evidence of remediation
Content violating public order and good morals	Content review and handling records Community management rules and description of content filtering mechanisms Evidence of removal, blocking, or account handling taken against the disputed content Description of policy or technical improvements to prevent similar issues from recurring Clarifications of the alleged content that violates public order and good morals and evidence of remediation
Protection of minors	Age rating description and age-appropriate reminder design scheme Functional descriptions of minor mode and anti-addiction mechanisms Screenshots and usage instructions for parental supervision functions Descriptions of rules for processing minors' personal information and mechanisms for obtaining guardian consent Clarifications of the alleged failure to protect minors and evidence of remediation
Privacy and data protection	Link to a compliant privacy policy, screenshots showing its prominent display entry within the app, and description of the effective version of the privacy policy Logical diagrams illustrating the correspondence between sensitive permission requests and service functions, as well as business flowcharts or design documents proving that data collection complies with the "minimum necessary principle" Data security agreements or compliance commitment letters signed with partners Screen recordings demonstrating "consent before collection" on first app launch, and demonstrations of user pathways for withdrawing consent or canceling accounts Clarifications of the alleged privacy and data protection issues and evidence of remediation
Intellectual property rights	Authorization documents for copyright, trademark, patent, or other rights Proof of legal source for content or materials Comparative analysis and explanations regarding disputed content Proofs of intellectual property right stability or relevant registration and filing documents in applicable jurisdictions Clarifications of alleged intellectual property infringement issues and evidence of remediation
Others	Documents issued by administrative or judicial authorities that have ruled on the complaint in question, or evidence showing that the same complaint was rejected in other app distribution markets

III. Handling process

To protect the legitimate rights and interests of developers and improve the efficiency of appeal processing, UGREEN has established a unified mechanism for appeal acceptance and review as follows:

1. Appeal acceptance

Developers may submit appeal materials to the designated email address stated in the notice. UGREEN shall conduct a formal review of the completeness of the appeal materials received. If the submitted appeal materials are complete, the case will proceed to the review process. If the materials are incomplete, UGREEN shall inform developers of all required supplementary materials at one time, and developers shall provide such materials within the specified period.

2. Review and evaluation

UGREEN will organize dedicated personnel to review the original handling basis, appeal materials, technical test results, and records. If necessary, UGREEN may require complainants to provide supplementary information or facilitate communication between the parties. The review shall adhere to the principles of objectivity and impartiality.

Please note that UGREEN will only conduct a substantive review of appeals that are based on clear facts and sufficient evidence. UGREEN reserves the right to dismiss appeals lacking substantive content and basis or request supplementary materials accordingly. In cases of clearly false submissions, repeated submissions, or abuse of the appeal mechanism, UGREEN reserves the right to reject the appeal or restrict appeal privileges.

3. Notification of handling result

UGREEN will inform both the original complainant and the appellant of the appeal result via email. If a dispute has entered administrative or judicial proceedings, UGREEN reserves the right to adjust the handling result in accordance with effective legal documents.

Please note that filing an appeal shall not affect the implementation of existing handling measures. During the appeal period, the original measures shall remain in force unless UGREEN deems it necessary to suspend the relevant measures based on risk assessment.